it helps me navigate disagreements with colleagues by "getting us on the same side of the problem, rather than on opposite sides";
it helps me avoid self-sabotage by creating narratives in my head and falling into the cognitive distortions of mind reading and fortune telling that I know I'm particularly prone to;
it helps me interface with customers and graciously accept feedback, even if it's not delivered in the kindest way
But nobody teaches it. It was never in a training. I never learned it in school. It's almost like nobody knows it exists! 1. Deliberate obfuscation by main actors who want to protect their jobs ("It is difficult to get a person to understand something, when their salary depends on their not understanding it.")
2. Continental drift- the farther you get from the action (or, more likely, the set of actions) that precipitated the event, the more you rely on memory and hearsay
3. "The Rage to Conclude"- humans LOVE denouement, to “know”, to have things wrapped up and make sense. But rarely is the world so simple. We try to boil a set of reasons down into one über-reason
So on the factory floor, the people doing the labeling are incentivized to shift the blame and obfuscate their role in the loss. And then the manager is trying to sort through all the noise to identify which set of reasons is the most likely for this loss. There's a lot lost in translation from the "truth" of how the deal was actually lost. * Sheer number of reps. These help me get more comfortable with telling my career story up until this point, and I've found that my comfort has a direct impact on my interviewer's comfort
* I spot tics and habits that I wouldn't have otherwise. I noticed that I had a tendency to start my answers with "so, uhhh...". In some cases simply realizing the presence of a tic/habit was enough to get rid of it
* The recordings reduce the channels from 2 (output + input) to just 1: this helps me analyze what I'm saying and how I'm saying it without having to also think about what I'm going to say
* Recordings also provide a historic record that I can look back on and see improvement, which helps keep me motivated when the job hunt gets me sad
As a note, if you're anything like me you'll probably hate the sound of your voice. The thing that clicked for me was realizing that this is just the voice that everybody else hears and my friends & family love, and so there's nothing to be ashamed of
From best I can gather, there are a handful of High-Level issues. But for the sake of brevity, I'll highlight what I think is the biggest:
The data requisite to make a confident estimate lives in many different parties' databases. To make an estimate, you would need: (1) Full List of Procedures and Services to be done (keywords here: CPT and ICD codes); (2) Contracted Rates between Payer and Provider; (3) Patient's Deductible, OOP Max, and Plan Benefits; (4) List of which services require Pre-auth
(1) lives with the Provider
(3) and (4) live with the Payer
(2) lives in between, but is also a huge problem because it's a many-to-many sort of relationship (many Payers have many contracts (e.g. annually re-negotiated contracts) with many Providers)