Customer support is super important when the product is immature. It keeps customers paying, and it produces a list of issues, clients can even help you prioritize them (at least if your clients are other businesses).
Yes, once that program has been working for 10 years, it's likely that any bugs are easily worked around, but while the software is in development, it's likely there are no work arounds and customer support can take a beating from the customer and try to make the customer feel better, this stretches out the timeline for fixing the issues.
There could be physical businesses who's sole responsibility is to accept applications for banks and verify identity. It probably make sense for TransUnion, and similar to get into this kind of a business - validation of id for submission of forms.
Obviously this would be more expensive for the consumer. I think if we can put a credit-freeze except for such applications in person, there would be people who go for it; I would.
That is the only topic my kid, who recently went to high-school brought up so far. She said her teacher talks endlessly about it, how everything is bad. I think we need to take a step back and think as to what it really means, and to whom. If we're talking about global scale, then sure, it'll be bad, but if we're freaking out our kids, you know the kids in the first world, well how bad is it going to be? We need to stop freaking the kids out and telling them they are doomed.
The whole season is to see typical courts and judges. This is just the most shocking thing that happened which I could tell in a short time, but there was some racism coming from judges, there is complete indifference throughout, they also speak of difference between paid and public defense attorneys.
I think it's best to not get fixated on that one event, and listen (if you listed to podcasts) to the entire season, which is apparently season 3, not 2 as I thought.
There's a podcast, by the name: 'Serial', in season two they go into regular courtrooms with non-fancy cases - fights, etc.
In one episode after the defendant has been found not guilty, the judge presiding over the case berated them for not accepting a plea deal, and wasting the court time. This is after the person has been found not guilty.
Yes, once that program has been working for 10 years, it's likely that any bugs are easily worked around, but while the software is in development, it's likely there are no work arounds and customer support can take a beating from the customer and try to make the customer feel better, this stretches out the timeline for fixing the issues.