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asdf21

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asdf21
·6 năm trước·discuss
This is developer support, not user support.
asdf21
·6 năm trước·discuss
Those are $9.25 an hour support agents who are paid mostly to get you off the phone and take 70 calls a day.

Or their $10.25 an hour tier 3 "supervisors" who you might escalate the call to.
asdf21
·6 năm trước·discuss
Always has been for 10+ years now.

As a former Call Center Director, it's pretty amazing to me how much bad-will these massive companies are willing to foment by not running their support correctly.

It's not that hard / expensive guys... you can hire great support employees for $20 / hour all across America.
asdf21
·6 năm trước·discuss
So... what was the issue?
asdf21
·6 năm trước·discuss
Then the entire planet has bigger problems
asdf21
·6 năm trước·discuss
Yep, exactly. $400 is not unreasonable for the most important communication device, which should be amortized over 2-3 years (and explained to the kid)
asdf21
·6 năm trước·discuss
Yeah, you would be... after they begged for the 200th time.
asdf21
·6 năm trước·discuss
four figure? I got the new XR for like $549 I think..
asdf21
·7 năm trước·discuss
You don't have a boss who wants you to do x y or z?
asdf21
·7 năm trước·discuss
>Let me recommend you read Michael Lewis’s book The Fifth Risk, or at least listen to one of these interviews about it:

I'm not sure I need to read a biased polemic about how big government is good and the Trump admin is bad.

>The US civil service is full of highly competent experts without whom we would all be exposed to grave risks every day.

I've worked for government agencies, and this is certainly not how I would describe the workers there. I'd say this: https://news.ycombinator.com/item?id=21805768 would more closely represent my typical experience with civil servants.. rampant incompetence.
asdf21
·7 năm trước·discuss
Upvoted, because very valid points overall. That being said..

>Individual consumers can’t possibly have full information about the supply chain of every item they buy

Of course not, however, they don't need full information to hear, at some point or another, that Amazon is a poor place to work.

And it isn't as if the government has a solid track record of producing new regulation lately. Can you name one well-executed regulatory initiative the US Federal Government has implemented in the last 20-30 years? Or better yet, one well-executed major infrastructure project?

I'm genuinely curious, maybe I'm just cynical, but I'm not sure it's even possible anymore for the government to be functional at any deeper level.
asdf21
·7 năm trước·discuss
They said they would vinyl wrap for different colors.
asdf21
·7 năm trước·discuss
I don't think this meme is as true any more.

Source: I've had to do major repairs to my Model S twice now and the parts always arrived within a week.
asdf21
·7 năm trước·discuss
That sounds like the laptop was dropped or had a drink spilled on it or something, I don't think you should stereotype the entire brand based on it.
asdf21
·7 năm trước·discuss
Where do you read about stuff like that, out of curiosity?
asdf21
·7 năm trước·discuss
Vim
asdf21
·7 năm trước·discuss
The question is, are you auditing the final work being done by your "teams" and asking whether it could have been done more efficiently / simply?
asdf21
·7 năm trước·discuss
I love this comment. So fucking dead-on in my experience.

Not to mention, saying any of those things would make you a "bad culture fit" and potentially break the "no assholes rule" if you argued the point.
asdf21
·7 năm trước·discuss
But there are tons of laravel sites, so there is a substantial profit motive to look for vulnerabilities in them.

It's like, outdated Wordpress sites get hacked all the time, but if I just threw together my own shitty blog in PHP and MySQL there's almost no chance it would, as no one (generally) is going to take the time to figure out hacks for just one site (especially for SMB).