Sounds like an opportunity for someone to make consulting money. I have found their docs lacking, but never tried support. Once I muddled through and figured out what I needed, I have been very happy.
That said, I have looked for alternatives and found none.
I am most disappointed in the mediocre coverage of their RDP drivers. I need to use all the features over RDP. Some work and some don't.
Lol! Free isn't free. Your desires are a commodity up for sale. The how doesn't matter. When you discover and block one way, another is created. This happened because you use Google and Facebook.