Not OP but also from the UK. Whilst a 10 minute hold time isn't too unusual for large companies, especially if you call at a busy time like midday when everyone takes a lunch break, anything over 20 minutes would certainly warrant complaining about to anyone unfortunate enough to ask how your day is going.
A big selling point for companies for a while was quick answering of calls. My bank has genuinely answered faster than 999 (our 911 equivalent) on occasion. Although during COVID hold times have gone up dramatically for some reason.
When I had an account with Beer52 I them and said, effectively, "This is my notice to cancel and the main motivation to cancel is because of anti-consumer behaviour like having to call to cancel. I do not authorise any further payments and any payments you do take will be subject to a dispute with my credit card company".
To their credit they did send me a reply saying my account had been cancelled and I never spoke to anyone on the phone.
This is ridiculous. In the UK it is accepted that all students get their own room, although they usually share facilities like bathrooms and kitchens etc. And they all have windows.
It is very different having a two week cruise, or working 9-5 in an office, but to have a windowless room as your only private space for 3 years+ is unhealthy and unfair on a segment of the community who get very little say in their living arrangements in any case.
This is a 98 year old man who thinks he is special because he is rich, and therefore everything he turns his hand to will be the best and damn those who disagree.
A big selling point for companies for a while was quick answering of calls. My bank has genuinely answered faster than 999 (our 911 equivalent) on occasion. Although during COVID hold times have gone up dramatically for some reason.