They’re paying for the negligence against software developers. Those two incidents come down to the design flaws after all.
The CEOs of Canon Inc and Canon USA are too old to admit the fact that software is more powerful than what it used to be when the hardware was selling well simply owing to its pure performance and features and the software was just a driver.
You would be surprised if I tell you how many skilled software engineers have left the companies in the last three years. What makes things worse is that the old men aren’t aware of why they left.