The point is that after the initial few contracts, the two parties could have very easily conducted all further business and contracts without the middleman, Upwork.
> Is Robin really asking for a chargeback? That’s impossible. I start investigating by calling Robin. He apologized and said he never called any bank, additionally, he said this is a bit of a mess-up as he forgot that there is “a credit card connected in his account that wasn’t actually his”.
And that's the last we hear about Robin in this story. Why is that? Did Robin vanish, or otherwise fail to rectify the "mess-up"? And why doesn't the OP seem upset at the fact that Robin was very clearly a con artist?
In London, in the area around the London Eye, there is a tourist trap that offers a very poor 'haunted house' type of attraction, usually something having to do with zombies. As each iteration of this tourist trap gains a reputation for being total rubbish and gains one star reviews online, every few months the attraction rebrands to another name.
This isn't what I'm saying, though. The thought I'm trying to express is that if no individual accountability is done, it allows employees who are not as good at their job (read: sloppy) to continue to exist in positions which could be better occupied by employees who are better at their job (read: more diligent).
The difference between having someone who always triple-checks every parameter they input, versus someone who never double-checks and just wings it. Sure, the person who triple-checks will make mistakes, but less than the other person. This is the issue I'm trying to get at.
Yes, absolutely, people make mistakes. But the thought I was trying to convey is that some people make a lot more mistakes than others, and by not attributing individual fault these people are allowed to thrive at the cost of having less error-prone people in their position. For example, someone who triple-checks every parameter that they input, versus someone who has a habit of just skimming or not checking at all. Yes the triple-checker will make mistakes too, but way less than the person who puts less effort in.
> Well-managed companies blame processes rather than people
I feel like this just obfuscates the fact that individuals are ultimately responsible, and allows subpar employees to continue existing at an organization when their position could be filled by a more qualified employee. (Not talking about this Facebook incident in particular, but as a generalisation: not attributing individual fault allows faulty employees to thrive at the expense of more qualified ones).
Compare that to the numerous audits a VPN like Mullvad has had - https://mullvad.net/en/blog/tag/audits/.