> Our research shows that orders with messages responded to within 24 hours receive 50% less negative feedback compared to orders with messages responded to after more than 24 hours... Timely, high-quality responses to customer inquiries are an important factor in customer satisfaction and can help prevent negative feedback or other order defects and claims. While scores that do not meet our standards generally do not result in the suspension of your selling privileges, slow response times can lead to negative feedback and claims, which can impact your selling privileges.
Amazon's policy says you have to respond to buyer's inquiries within 24 hours. You literary had to just reply "Sorry my return policy is 30 days and it's been 40 days." One single sentence and you probably could have avoided the return completely. You could do that in bed. What did you think would happen if you ignored the buyer? Of course they are going to complain to Amazon.
>Certainly I wouldn't do business with someone like you who feels that fraud is justified when some arbitrary condition you place on the other party isn't satisfied to your liking.
Read the comment you are replying to, it does not say that and it does not imply that.
Third party sellers are a a cash cow - they take all the risks and Amazon is just a middleman. They make up half of Amazon's sales. Amazon's ultimate game plan may be to drop their retail business altogether and become just a logistics company.
Just contact Amazon directly they will give you your money back right away. Same exact thing happened to me. When the seller balked I went right to Amazon.
(Was this shipped from India by any chance? Mine was.)
This is unfair, you're always "building businesses on someone else's platform," as you're always dealing with outsiders.
If your supplier raises prices you can become unprofitable, if your distributor changes policies you can become unprofitable, if FedEx raises prices you can become unprofitable, if price of gas goes up you can become unprofitable, if your rent goes up you can become unprofitable, if taxes go up you can become unprofitable, if laws change you can become unprofitable, even if a local employer closes you can become unprofitable, if a competitor comes in and undercuts you you can become unprofitable, etc.
It's not fair to criticize a small business for not building up, from scratch, the infrastructure and customer base that Amazon has. Especially when many of these small businesses wouldn't even be feasible without Amazon's infrastructure.
I was under the impression that since it's illegal to knowingly send counterfeit goods through the postal service[1] they can't accept returns of counterfeit goods.[2]
[1] I don't know about FedEx or UPS but probably against their TOS.
>If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don't require the buyer to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund. The buyer may not sell the item on eBay or elsewhere.
From what I hear from Amazon sellers if a buyer contacts Amazon directly in this case Amazon will (usually?) refund the buyer no matter what the seller's return policy is.
Many sellers will, yes, if it's cheaper then accepting the return, especially if a return is not sellable or the item requires special handling (hazardous materials, weight) Amazon pretty much forces sellers to accept returns for most reasons, from what I understand.
Some examples from my life:
I've bought a book from eBay that was advertised as the wrong edition. When I complained (I wanted a specific edition and I made sure the listing was for the edition I wanted) the seller told me to just donate the book and gave me my money back. It was a cheap used book, it would probably have cost more to ship it back than the seller would have gotten reselling it.
I ordered cat litter from jet.com. Cat litter was crushed and broke open during shipping and spilled everywhere. I took a picture and asked for my money back. They didn't ask me to ship the litter back even though about 60-70% of the litter was usable (and I used it). It would have been a mess to ship back litter like that plus expenses.
Edit: just thought of a third example. My parents ordered an armoire from Wayfair that must have been dropped badly in shipping, the side was extremely bowed out. The thing was like 5 feet tall and really heavy, it was solid oak. They just shipped them a new one because a return of such a big item would have been totally infeasible without sending a truck or special courier service. Some rando on Craigslist was really happy to come pick it up so he could fix it.
I should have specified "traditional dryer." New tech is pretty interesting, I didn't know they existed, but then again I don't pay much attention to dryers other than my own and my own needs ventilation to the outside and a special plug. Price would certainly be an issue in a lower cost rental unit.
Also RE: "much less appealing," should have specified "much less appealing to a prospective tenant than a washer/dryer combo thus wouldn't command higher rent thus isn't worth a landlord's time and money even if space is available right next to the sink for a cheap install." Line drying is much more common in other parts of the world.
Plenty of apartments in the US have washing machines, I've lived in several apartments and all had a washing machine[1].
As for the reason why many don't - historical (they weren't designed when household washing machines didn't exist and were never retrofitted), and slumlords not wanting to manage another appliance.
Add to that nowadays Americans don't do much air drying of their clothes so a washer without a dryer is much less appealing. As long as you had physical space adding a washer to an apartment that wasn't designed for one is cheap. Adding a dryer is very costly - dedicated plug or gas line plus ventilation to the outside. So if it's not economically worth the dryer upgrade than most landlords just won't bother with a washer upgrade either.
If your landlord doesn't provide a washer and your apartment doesn't have washer hookups you could always get a portable washing machine (or jury rig a regular washer to be 'portable') for any apartment as long as you had somewhere to store it. I've even hear of someone splitting the water line under the sink to install a washer in a rental.
Same thing with dishwashers, some apartments have them, some don't.
[1]One apartment I lived in though had all the washing machines and dryers in the shared basement and they were coin operated and we weren't supposed to use them after 9.
> Our research shows that orders with messages responded to within 24 hours receive 50% less negative feedback compared to orders with messages responded to after more than 24 hours... Timely, high-quality responses to customer inquiries are an important factor in customer satisfaction and can help prevent negative feedback or other order defects and claims. While scores that do not meet our standards generally do not result in the suspension of your selling privileges, slow response times can lead to negative feedback and claims, which can impact your selling privileges.