How do you handle downtime compensation for your customers? (Cloud / LLM infra)
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might be unrelated , but i use Bugmail , it just notifies me when something is down or something breaks in production , with user context and breadcrumbs, that way i can reach out directly.
had issues with the overwhelming dashboards w sentry and the rest so i made mine look like gmail , so its easier to triage the errors.
like i said , it might be unrelated , but you might need this tho
like i said , it might be unrelated , but you might need this tho
Two questions: 1. If you're selling B2B SaaS / API products: When your infra goes down (or your upstream providers - AWS, GCP, Supabase, Stripe, Cloudflare, whoever), how do you handle customer compensation?
Do customers actually claim SLA credits? Is it a manual support ticket process? Does anyone automate this?
2. If you're building on LLM APIs (OpenAI, Anthropic, etc.): When the model is down or rate-limited and it breaks your product, do your customers expect compensation? How do you handle it today?
Context: We have just rolled out instant automatic payouts for flight delays (<8 min to customer's UPI, zero claim form with India’s largest airline). Exploring whether the same infrastructure works for cloud/SaaS downtime.
The thesis: a $100 credit that arrives instantly and automatically is worth way more to customers than a $100 credit they have to ask for and wait 30 days for.
We'll share findings with everyone who filled this out..
If you've got 2 minutes, would love your input here: https://tally.so/r/OD7Llg