Isn't that the opposite though? Having a store for the customer to get face-to-face support is sometimes necessary even those who prefer it all to be online. It acts as a stop gap to people otherwise low support customers.
The newer upstarts you mention are self selecting for customers who would do everything they can to never make a support call. They are just another form of having a 15 minute wait time because online only is it's own customer service barrier.
They still aren't learning. You're learning and then telling them to incorporate your learnings. They aren't able to remember this so you need to remind them each day.
That sounds a lot like '50 First Dates' but for programming.
Agreed. The feature set is in desperate need of the search option both on approved photos and when attempting to approve additional photos. Very often I have to go into the photos app, find the photo, make a mental record of approximately where it is in history and scroll scroll scroll. Obnoxious and cumbersome.