Firstly and most importantly, we'd like to say thank you for sharing your thoughts with us. And we are sad to hear you find our pricing changes upsetting. Please get in touch with us directly at Omnisend. You can ping me at juste@omnisend, and we are more than happy to make these changes work for you, and we are happy to offer a discount for when you'll need to upgrade to the paid plan.
You have expressed concern that send limits won't be sufficient for your needs on the updated Free plan version. Looking at the numbers you provided it seems that you still should be under the limits. However, we understand that your business is growing, and we want to support your growth. That's why we have unlocked all the Omnisend features for the Free Plan, so you can have more tools in your pocket that help boosts your business. And we are more than happy to provide you a discount for the day you'll need to upgrade to the paid plan to increase your send limits.
With the new Free plan version, you'll be able to use many extra features that were not available for you before, such as automations, more editor features, sign-up forms, among the others. As you mentioned, you send follow-up emails to clients. You can now easily automate this process, saving your time and creating a timelier and smoother experience for your clients that will boost conversion rates.
It seems that we have poorly communicated what we bill for on paid plans. We apologize for that. We do not bill for a single contact. We do bill per tier. E.g. if you have 300 contacts and you'll choose to be on a Standard plan, it will cost only $16/month, and you'll still have room to grow your contact list to 500 contacts before you reach another price tier. If you are on a Free plan, you are welcome to use all of our services for Free and send communication to up to 250 people. And you'll start paying only when you upgrade to a paid plan. With the upgrade, you'll increase your send/mo and reach/mo limits (Send more emails to more people)
I hope I managed to answer at least some of your questions. If not, please drop me a line at [email protected], and we can extend the conversation.
Firstly and most importantly, we'd like to say thank you for sharing your thoughts with us. And we are sad to hear you find our pricing changes upsetting. Please get in touch with us directly at Omnisend. You can ping me at juste@omnisend, and we are more than happy to make these changes work for you, and we are happy to offer a discount for when you'll need to upgrade to the paid plan.
You have expressed concern that send limits won't be sufficient for your needs on the updated Free plan version. Looking at the numbers you provided it seems that you still should be under the limits. However, we understand that your business is growing, and we want to support your growth. That's why we have unlocked all the Omnisend features for the Free Plan, so you can have more tools in your pocket that help boosts your business. And we are more than happy to provide you a discount for the day you'll need to upgrade to the paid plan to increase your send limits.
With the new Free plan version, you'll be able to use many extra features that were not available for you before, such as automations, more editor features, sign-up forms, among the others. As you mentioned, you send follow-up emails to clients. You can now easily automate this process, saving your time and creating a timelier and smoother experience for your clients that will boost conversion rates.
It seems that we have poorly communicated what we bill for on paid plans. We apologize for that. We do not bill for a single contact. We do bill per tier. E.g. if you have 300 contacts and you'll choose to be on a Standard plan, it will cost only $16/month, and you'll still have room to grow your contact list to 500 contacts before you reach another price tier. If you are on a Free plan, you are welcome to use all of our services for Free and send communication to up to 250 people. And you'll start paying only when you upgrade to a paid plan. With the upgrade, you'll increase your send/mo and reach/mo limits (Send more emails to more people)
I hope I managed to answer at least some of your questions. If not, please drop me a line at [email protected], and we can extend the conversation.