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QualityReboot

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QualityReboot
·قبل 7 سنوات·discuss
That tone tells me that the conversation is now in lawyer-mode. If I'm using it, it's because I'm no longer willing or able to communicate normally. If I cared about you, you'd see me angry. If I don't care about you, you'll see me having this style of conversation, which IMO is far more aggressive and dangerous than actual anger.

If I'm on the receiving side of that kind of tone, it's time to either re-engage with normal conversation and try to salvage the relationship, or now I'm also mirroring that tone and we can never have an honest conversation again.
QualityReboot
·قبل 7 سنوات·discuss
What's wrong with saying "hey dude, no need to get angry, let's figure out how to get you better requirements. how about we try xyz and you come back to us in 2 weeks and tell us if we're doing better"?

If he apologized to everyone but you, maybe say "I heard you apologized to some people about last week's tension, I just wanted to let you know that we're all on the same team and there's no hard feelings, your concerns are valid and we'll work on them together".

Your reaction shouldn't be fear and extra stress. It should be about how you can help your fellow workers through the day and help everyone meet their goals. The whole idea that you'd have fear as a response to a co-worker is crazy to me.

If you can't have that type of conversation with your co-workers and get good results, it's probably not because you employed the wrong conversation tactic. It's probably actually because they don't trust you, which would make sense if you've been forcing them through a conversation algorithm instead of treating them like humans.
QualityReboot
·قبل 7 سنوات·discuss
Please no. That reads like a cheat sheet for sociopaths.

Conversations between good actors don't need to be engineered. These techniques are probably great if you're a police officer, lawyer, executive, or salesperson, but let's not turn our workplaces into that internally.

I'm also in software development, and especially in this field, just talk directly to people. If you find that you can't connect with your team and you need various pre-planned tactics to work with others, you're probably doing something else wrong.

We're social creatures. Don't engineer away the last of our humanity from our workplaces in pursuit of optimal request fulfillment.