It amazes me how much hate Jira gets compared to ServiceNow. My last two roles have been heavy on the ServiceNow, and I'd take a fresh breath of Jira any time.
My guess is it's because Jira actively targets SMB, while ServiceNow is almost strictly enterprise, and folks in enterprise have already resigned to their fate.
My guess is it's because Jira actively targets SMB, while ServiceNow is almost strictly enterprise, and folks in enterprise have already resigned to their fate.