benjohnson1707·قبل 4 سنوات·discussIsn't SoftOps just product thinking from an ops perspective / designing the developer experience?
benjohnson1707·قبل 5 سنوات·discussYou might want to look into the works of Elliot Jacques, who came up with apparently rigorous concepts about hierarchy and management since the 70s. Wrote a bunch of books. Interesting stuff, I find.