“Elevate consumer experiences”, huh? I also call total BS.
I’m not a sneaker guy, but recently tried to buy a launch pair of sneakers as a gift - only available by Nike’s store. It was a terrible experience with their storefront - crashing, erroring out, empty HTTP responses, app errors, redirect loops, self-emptying cart, etc. Finally got to chat with someone at Nike support after trying for an hour - sold out. They seemed completely indifferent to their storefront being a technical dumpster fire. Essentially, “better luck next time”. No thanks, I’m done - there will not be a next time.
I’m not a sneaker guy, but recently tried to buy a launch pair of sneakers as a gift - only available by Nike’s store. It was a terrible experience with their storefront - crashing, erroring out, empty HTTP responses, app errors, redirect loops, self-emptying cart, etc. Finally got to chat with someone at Nike support after trying for an hour - sold out. They seemed completely indifferent to their storefront being a technical dumpster fire. Essentially, “better luck next time”. No thanks, I’m done - there will not be a next time.