This is very common in India, especially in the Parsi community.
There's Screw-wala, Tyre-wala, Daaru-wala/vala (Daaru in some Indian languages is drinkable alcohol), Ganja-wala (Ganja is weed), so on and so forth.
The suffix "Wala" means a sort of ownership or such. So an Ice-cream vendor, in some Indian languages, would be "Ice cream wala". Same with a Tyre-store owner, Tyre-wala. And these surnames took after the trades their families were involved in. So the local pub owner's surname became Daaru-wala.
Ex-Infosys guy here. It's just the mid-level managers are clueless. So their best shot is appeasing clients.
I was lucky to have a manager for a while who knew his stuff and he did push back on irrational demands pretty systematically.
Their KTLO on every product is absolute poo — will take an MS equivalent any day of the week.