Linode employee here! We're also sending tickets to active customers about this – if you have services with us, you should get a ticket (and email) at some point today.
Hey folks, Jim at Linode here – wanted to offer some general information about our abuse practices and policies:
When we receive a valid abuse report that resolves to one of our IPs, we open a ticket (and send an email) to let you know. The ticket provides details about the abuse report we received, how to resolve it, and the timeframe in which we need a response before we remove access to the abusive content.
Since most abuse reports we process are the result of a system compromise and aren't intentional, we can be flexible. If you need additional time to investigate an abuse report we've sent you, all you need to do is respond to our ticket and ask.
If you dispute the validity of a report or believe an abuse reporter is acting in bad faith, that's feedback we listen to – you just need to respond to our ticket.
In general, if you're communicating with us and acting in good faith, we'll work with you on these matters.