In the last decade, artificial intelligence (AI) has gone a long way. As never before, machines can communicate with people. Some are even intelligent enough to respond and adjust to the discussion flow in real-time.
Those of us who work in sectors such as the AI used to serve our customers witness this progress in technology close up. In recent years I have seen the growth of voice-based and text-based Conversational AI apps, from simple chatbots to more powerful, contextual, and smart virtual assistants. The next stage has been automated customer service.
I also recognize, though, that AI is still far from autonomous.
Ubiquiti's response is not surprising. Of course they would lie and deflect about the severity of the attack. They have terrible customer support and awful software update communications; besides, they are hostile to analysts and the press.
Either Ubiquiti made false material statements, or the company is negligent. In both cases, it will get them into hot water.
Platforms like GitHub and GitLab should support a workflow consisting of series of patches instead of a specific commit on a particular branch. They could probably even show pull requests from email in their interface.
Those of us who work in sectors such as the AI used to serve our customers witness this progress in technology close up. In recent years I have seen the growth of voice-based and text-based Conversational AI apps, from simple chatbots to more powerful, contextual, and smart virtual assistants. The next stage has been automated customer service.
I also recognize, though, that AI is still far from autonomous.