I attended an RMS lecture about free software and the GNU movement. To me, RMS just seems to be too paranoid about "non-free" software to the point that it just seems impractical.
He spoke about LibreJS and about why we should complain, but I wasn't really convinced due to the exact same reason you mentioned.
True, I was a huge fan of Flipkart since the time it only used to sell books. Then the delivery charges increased, discount reduced and Amazon and Snapdeal looked like much better options.
Even now I look at flipkart to check out the price of stuff, but it is usually more than the rest.
Flipkart lost customers confidence, is what I think.
There are many more such questions on Quora. I've read a lot of reviews and this was the result: Amazon is more responsive to complaints, returns, usually cheaper and satisfying the customer. Flipkart is doing way worse than Amazon in these departments. There are even a few answers about how Flipkart delivered the wrong product.
Can a bot be made which understands emotions, sarcasm, etc.? Can something be made which does more than just parse commands and gives out predefined replies? If so, how far away are we from this?