Yeah the context is the key to make the LLM really useful for oncall. But honestly the SRE agent companies today are trying to keep users in their platforms, not focusing on solving the context problem. That's what I saw.
Some lessons learned when using the SRE agents to handle incidents. We eventually ended up to a semi automation way to get more accurate LLM results by providing domain knowledge and context to LLM. Wondering if you encountered the similar inaccurate or sometimes nonsense response from SRE agents. How would you solve it?