I don’t know if you still can but it used to be that with Microsoft premier support if you passed some specific exams you could bypass the first tier (who were excellent engineers) and go straight to escalation/ cpr engineers
I live in a village and there is a village face book group, literally an un-marked amazon delivery van needs to go through and someone will post "suspicious looking vehicle seen driving slowly and looking at each house" <-- roads with no house numbers, what else can delivery drivers do? ha ha