I want to pay for their product, but not enough that I have to ask my lawyer about the language. I did see that one of the features of the enterprise plan is custom terms, but that's not the plan I'm interested in.
First place I usually go is the terms of service and what they are granting themselves rights to. Not excited about how broad this is "3.2 License: By using the Services, you hereby grant to Cognition, its affiliates, successors, and assigns a non-exclusive, worldwide, royalty-free, fully paid, sublicensable, transferable license to reproduce, distribute, modify, and otherwise use, display, and perform all acts with respect to the Customer Data as may be necessary for Cognition to provide the Services to you."