I started with the app and then after about half a year stopped using it and started exploring further. I think headspace and waking up are good. But after a while I wanted to go deeper
+1 to therapy.
Also, consider reading The Highly Sensitive Person by Elaine Aron.
I made a huge improvement to my shyness and self esteem by doing a few awareness workshops in my country (not US). And now doing therapy to boost other areas of my life which I want to improve.
It's not your fault, it's how you (and I) were raised. I am a sensitive person. Since my parents didn't know much about it, they didn't teach me how to get by, how to make contact with people, how to respect myself and still be out in the world. The message I got was that I am shy and I need to "get over it". This didn't help but made things worse. Only in my 30s did I start fixing it and healing my pains. Very much worth it.
To lose weight, we need to eat less. Eating too much is an emotional coping mechanism. We eat to escape difficult feelings we have, either related to specific events or "hanging in the background".
Why not everyone is overweight? Everyone has emotional issues, but different people cope differently. Some smoke, some drink, etc you get the idea.
So to really free this coping mechanism we have two options:
1. Replace it with another coping mechanism - could also be a healthy coping mechanism like talking to close friends when I'm feeling down, or writing in my journal.
2. Deal with my emotional issues by going to therapy, a support group etc. This would have to deal with what troubles me in life, my fears.
After I've gotten better control over my emotional situation, then comes the HOW of eating less. My answer, which got me to lose 24 pounds in 6 months and keep my weight for years later is -- eat only when hungry. stop eating immediately if you're no longer hungry.
At first this seems trivial, but it's not. You will need to notice your feelings of hunger and become more sensitive to when you are hungry, when you are full. And to only eat when hungry. This method is super effective, you need nothing more. You can eat any food you want as long as you do so only when feeling hungry.
From a human perspective, you are caring for your customers, which are the people who care the most about your product - hey, they use it all day. I think you are amazing for caring so deeply, and I admire it.
From a business perspective, your company has finite resources. It has to decide to invest in getting new customers or in retaining existing ones. This decision would depend on several things such as churn rate of current customers, potential customers, value of locking in more customers up front.
Your concerns are valid. Keep empathizing with your customers. But also be aware of the big picture of the company from a business perspective.