Ask HN: SaaS tools for building 100 person sales center?

1 pointsby iamchmod11 ปีที่แล้ว3 comments

A company that I have an investment in is building up a sales center that will shortly have 100 reps. I can't stand the idea of having premise based solutions in 2015.

Right now we use Shoretel cloud with Zoho CRM but that is combo is missing some key functions including: skills-based routing, business integration tools, dialer. I'm looking for feedback from folks who have actually set up a sales center (not just vendors) that have found good tools to help us efficiently run a sales center.

Talkdesk seems to be the closest to what I want but I've heard they sell smoke/mirrors.

Here's a good list of features I looking for: http://blog.talkdesk.com/the-most-common-call-center-software-features

3 comments

iamchmod11 ปีที่แล้ว

I ended up adding this question to Quora too where there seem to be more applicable responses/feedback

https://www.quora.com/A-company-that-I-have-an-investment-in...

byoung211 ปีที่แล้ว

I haven't set one up but I did some research a while back and heard good things about Five9

http://www.five9.com/products/virtual-contact-center

jalonso51011 ปีที่แล้ว

I work for talkdesk - would be happy to talk and try to address your concerns re: smoke/mirrors. Certainly not what we're trying to do. I'm at james dot alonso at talkdesk.com.