Ask HN: Is Operational Excellence a thing of the past?
I've been recently asked to go work for a team that pursues in operational excellence. This means finding metrics for a balanced score card (modified to the company's use), KPIs, etc. These metrics are super hard to determine and the data is always a dirty pull. The team also wanted to using MSFT's workplace analytics to drive better insights to change culture but they've hit a political snag where we have a company culture that fears being measured. I want to drive change behavioural changes in our company (less hierarchy, less fear, more automation, more agile, etc). I love data and I want to actually have a measure in place that measures how well we execute our strategy (we do a poor job since IT's always firefighting) but is this the wrong place or wrong thing to be focusing on? I could really make this team whatever I want it to be and I don't know what the latest "thing" for this is. We're a large, non IT company.
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