In the past few years, I've started having this problem with offices where recent graduates handle outside interaction. Instead of bringing affairs to an explicit conclusion, they just stop responding. A few times, I've had to directly contact higher-ups to get official closure to a transaction.
If you are in a position to hire/manage Gen Z employees, please make it part of their job orientation that business etiquette requires explicit closure to interactions.
How is closure defined? What if someone responds to your closure with another possible closure response that is unclear and seems like it requires further communication?
If you are in a position to hire/manage Gen Z employees, please make it part of their job orientation that business etiquette requires explicit closure to interactions.