Stripe Wrongly Restricts Accounts
4 comments
... send the original document?
We've already done that and with several different documents. It's something will take a human 2 second to understand that the address is the same.
How obscure this process can be?
How obscure this process can be?
"While the information on the document matches the information on the Stripe account, it is being rejected due to a formatting issue as it is a photocopied or scan of the original document."
Over a "formatting issue", they are literally taking our customer account hostage, blocking payments and payouts.
Our platform handles something around 2M in transactions, with more then 75 connected accounts, and we are powerless in helping our customer.
Does anybody can help me escalate this internally at Stripe?