It's great to read that Gabe has had such a positive experience with a Microsoft product team - but it seems pretty obvious to me that it's because he's a somebody. His posts on penny-arcade reach an enormous audience, and so of course they're going to do their damn best to make sure he sings the product's praises.
My experience is very different. I've been working for an enormous organisation for the last 4 years, and we're a tier 1 client of Microsoft's. I've had numerous occasions where I've tried to get anyone on the product team for my specialisation at Microsoft, that my company literally drops millions of pounds on to pay any attention to our requirements. And every time I've had that conversation, with the same requirements, it's like this is the first time they've heard it. They make great promises that they'll go away and think about it, and then nothing happens. And that's because I'm a nobody. I don't have a blog with a massive audience, and so they really don't give a sh!t.
My experience is very different. I've been working for an enormous organisation for the last 4 years, and we're a tier 1 client of Microsoft's. I've had numerous occasions where I've tried to get anyone on the product team for my specialisation at Microsoft, that my company literally drops millions of pounds on to pay any attention to our requirements. And every time I've had that conversation, with the same requirements, it's like this is the first time they've heard it. They make great promises that they'll go away and think about it, and then nothing happens. And that's because I'm a nobody. I don't have a blog with a massive audience, and so they really don't give a sh!t.