yep, seen several idiots whose work habits are destructive be promoted for gaming stats
seen stats make people discourage/delay income/work to avoid anomalies/spikes in stats because if there's a spike it makes it look like you are slacking the next month, or makes a manager think you should be able to constantly hit the spike
Juggling systems is goofy but as long as they're web based it's easy, go old school
+customer data folder
++customer name > links to trello,slack go here
+++project name > links to trello etc. go here
then I have a todo.md or todo.txt using imdone-atom with snippits, gives you a text based kanban, you can open project folders with atom --add c:\customers\abc\project1 and alt-t for tasks
also alt-j is journal where you can try to kanban all customers if you're ocd
documentation should not go in a ticket system, it should go in a wiki
my fav is a combo of integrated apps like trello/slack, jira/confluence, github/gitter
tasks are todo/doing/done and done includes closing their ticket system and updating their wiki or whatever they're using like a wiki
seen stats make people discourage/delay income/work to avoid anomalies/spikes in stats because if there's a spike it makes it look like you are slacking the next month, or makes a manager think you should be able to constantly hit the spike