ZohoMailSupport

2 ปีที่แล้วdiscuss

Hello Vishnu, Truly sorry that you are facing this trouble and we are here to help. Please do share your Zoho account details and an elaborate description of the issue you are facing here - https://www.zoho.com/zeptomail/contact.html?src=pd-menu. Or you may also write an email to [email protected]. Rest assured, we will get to the bottom of it and help in resolving the same. Looking forward to your email. - Regards, Zoho Cares.

ZohoMailSupport

4 ปีที่แล้วdiscuss

Hello, apologies for the inconvenience caused. We have analysed the issue at our end and have unblocked your account now. You should have no trouble sending emails. We have also replied to your email request confirming the same. Please try sending emails now and monitor the status. Do write to us at support<at>zohomail<dot>com, for any further queries or concerns. Regards - Zoho Mail Team

ZohoMailSupport

4 ปีที่แล้วdiscuss

Hi, we do understand your concern and we are here to help, make your experience with Zoho Mail, better. We are constantly working towards making our Spam Filter validate and deliver emails, as our customers prefer and we pride ourselves that the progress has so far been upward and steady. Having said that, we would like to get to the bottom of your concern and assist you with suggestions from the various Spam Control options we have or even come up with a better logic to address it. Hence, we request you to write to us at support<at>zohomail<dot>com with elaborate details about the issue. We will definitely have it analysed and sorted at the earliest. Thanks and Regards - Zoho Mail Team

ZohoMailSupport

4 ปีที่แล้วdiscuss

Hi, Sorry to hear that. We would like to have you back on Zoho and address your concerns. Zoho's Spam Filter works on user preferences as well to ensure better spam filtering and Email delivery. In addition, we also have personalisations available to adjust the Spam Filtering for your accounts. Looking forward to have you back on Zoho Mail. Please write to support<at>zohomail<dot>com if you need assistance with any queries or concerns. Thank you. -Zoho Mail Team

ZohoMailSupport

4 ปีที่แล้วdiscuss

Hello, Glad to know about your liking towards Zoho and We strive to make it even better for you everyday. Regarding the Spam filter, we do have customisations available in Spam Control which can be set as your prefer for your account/Organisation. Hence, it would be of much help if you could share more details about the Spam Filtering concern you have mentioned, as an email to support<at>zohomail<dot>com. We will have it analysed and suggest the best solution possible. Looking forward to hear from you.

Regards, Zoho Mail Team

ZohoMailSupport

5 ปีที่แล้วdiscuss

Hi there! I'm contacting you from the Zoho Mail team. Please drop an email to support <AT> zohomail <DOT> com with the sending server logs & IP address. Our technical team will analyze and get back to you with a potential resolution. Thanks!

ZohoMailSupport

6 ปีที่แล้วdiscuss

Hey, thanks for taking the time to offer such constructive feedback. It's really hard not to sound like an automaton at times, and I am grateful for your help.

As for the royal we...I think you are right. In 2020, with the world the way it is now, I think everyone can use more personalization and less of the anonymity provided by we. I take your point, and will do my best to implement it.

Again, thanks for your time, and for your passion. Have a great one!

ZohoMailSupport

6 ปีที่แล้วdiscuss

Hello! This was definitely not a canned response, but we can understand why it was seen that way. Tone is a really tricky thing through text, and we didn't mean to sound like a robot. We hope you won't mind if we try again:

We are very sorry that the spam filter is giving you such trouble. It has self-learning capabilities, but algorithms are not always perfect. If you could send us your account details and the headers for some of the emails, we will look into this right away. Please send us an email at support (at) zohomail (dot) com when you have a few minutes and we will dig into the details.

ZohoMailSupport

6 ปีที่แล้วdiscuss

We are sorry that we gave you this perception. Our Spam filter is self-learning and the algorithm responds to user markings. If we have your account information or the headers of the sample mail, we will be able to look into it and identify what went wrong. We request you to write to support (at) zohomail (dot) com with those details and description about the other issues you faced. We will definitely address it for you.

ZohoMailSupport

6 ปีที่แล้วdiscuss

Sorry to learn about your unpleasant experience with us. We request you to elaborate the lock out and the special considerations you are referring to, by writing an email to support (at) zohomail (dot) com. Having specific details along with your account information will help us to analyze and make necessary corrections and enhancements. Looking forward to hearing from you.

ZohoMailSupport

7 ปีที่แล้วdiscuss

@miles, you can try out Zoho Mail ( https://www.zoho.com/mail/zohomail-pricing.html ). We have free edition and also Trial option for Paid edition. You can even configure Split Delivery during evaluation wherein you can have some mailboxes hosted in Zoho and the rest in your existing mail system. Refer to https://www.zoho.com/mail/help/adminconsole/email-routing.ht... for detailed instructions. I have listed some of the articles which might be of interest to you :

Features - https://www.zoho.com/mail/features.html Security - https://www.zoho.com/mail/security.html Ad free and Privacy policy - https://www.zoho.com/privacy.html Advanced Spam Control Settings - https://www.zoho.com/mail/help/adminconsole/organization-spa... Delivery status indicator - https://www.zoho.com/mail/help/email-status.html

You can reach us through https://www.zoho.com/mail/contact.html for any assistance.

ZohoMailSupport

8 ปีที่แล้วdiscuss

Hi there!

Zoho Mail Desktop App is more like a web browser where OTP is mandatory in addition to the account login password. However, if you've selected ‘Trust this application’ check box earlier, for a certain time frame (probably for about 180 days), the app will allow you to login into your account using account login password itself (i.e., without entering the OTP).

If you have already selected this option while accessing via Desktop app, do let us know about it in an email to [email protected] so that we can request our technical team to debug further. Also, we'd like to clarify that there are no open security issues in our service. We always take security very seriously and have developed a comprehensive set of practices, technologies and policies to help ensure our users data is secure.

Regards, The Zoho Mail Team

ZohoMailSupport

9 ปีที่แล้วdiscuss

We have a dedicated abuse monitoring team who work on mechanisms to control misuse of our system thereby reducing the chances of our sending IP getting blacklisted. In addition, we recommend users to configure proper SPF & DKIM records for better delivery of their outgoing mails.

Could you please describe the specific issue that you faced along with the complete bounce message or screen shot, by writing an email to [email protected]. This will help us to investigate further. Thanks. ^SP

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