Social connections. Trust. Facetime. All matter more than ever.
Want a moatable software business? Know your customers on a personal level. Have a personal relationship. Know the people that sign the contracts, know their kids names, where they vacationed last winter, their favorite local restaurant.
When there's enough money on the sidelines, the pendulum swings, and big bets come back in fashion.
Downsizing is not a big bet.
Nobody leads tech to save billions and have money sit on the sidelines. It's a weak, shallow bet that should be reserved for discount retail and commodity markets.
The savings will be spent on engineering, eventually.
I started carrying around a photo of myself as a kid. I'm sitting against a wall, by a pillar, at our state capital. My eyes are shut. I was kind of a shy kid.
When I start to get frustrated and talk to myself in that short, abrasive, condescending tone, I think of that photo and of myself, as still that kid.
It helps me to be more compassionate towards myself in those moments. I'm still that shy kid trying to make sense of the world.
Facebook seems to be the most misinformed audience - an LLM fact checker would be a great addition.