this can be quite revolutionary in terms of true cloud desktop and same user experience. Installing binaries for different OS is painful for vendor and user.
- Straight email support
- asciidoc generated html pages for documentation https://snapcx.io/docs
- self hosted contact us form. (it sends email to support)
- free zendesk chat. (as of today, it's one or two chat request, which sends email to support email)
- As we are selling API subscription, I am hosting swagger based api explorer. (simple html page)
- https://snapcx.io/addressValidationAPI
My current gap is more intuitive documentation, which has search functionality and also in-built api explorer. I believe readme.io has both but no customer support features.