The user logs into his Gmail account on his own and uses the GMass extension, which operates within the Gmail UI, to create/schedule campaigns. On the back-end, GMass connects to the user's account over standard Google OAuth 2 to then send the emails.
My reaction was simply validating that sending from-gmail to-gmail has high open/conversion rates, as the poster stated. However, you can only do this with a limited number of emails (500/day for Gmail or 2,000/day for G Suite). That's not to say that Google will let ANYTHING be sent between Gmail and G Suite accounts. There are lots of cases where Gmail has blocked its own users from sending to each other.
Are you saying you've never received any benefit from an email you received that was part of a campaign? Like a discount to your favorite store? Not all uses are commercial, either. We have teachers who use it to communicate with all the parents of their students. A tennis club that emails out the week's upcoming schedule to all players. An HOA communicating with its residents.
Technically CAN-SPAM does not require an unsubscribe link. It requires providing instructions to be removed. That could be using the text, "reply back with the word 'unsubscribe'". We put the burden of legal compliance on our users, and the tradeoff is complete control over your message content.
The text you're quoting has to do with how we distribute volume, NOT how we enable spammers. High volume campaigns does not equate to spamming. You can send a 10-email campaign that IS spam and a 10,000-email campaign that is NOT spam.
I absolutely did not create the JamesIH account. I have no idea who that is. From the "IH" part of it, I'm guessing someone that has something to do with Indie Hackers.
You're confusing a couple of issues. It's not that we're looking the other way. It's that I wanted to design a system where we don't have to look at all. GMass doesn't actually send any emails through its own servers. Emails are sent either through users' own Gmail accounts or through a third party SMTP service like SendGrid. Those actual email server operators (Gmail or SendGrid) have pretty sophisticated systems to detect spammers. THEY will shut down a user's account before I could ever even notice it. I don't have to look, because the owner of the email server will do the monitoring.
Agreed. I was arrogant in some of my blog post comments. I've changed my tune since then. For me, gaining confidence in my product and gaining traction turned me into a more customer-service friendly person.
Cancellation is instant and doesn't require an email being sent. You'll see that in the post.
You may be right. A better solution might be to build an external UI for account management, but I've shied away from that, wanting to keep everything inside Gmail. Maybe in the future though.
I could query my system and get numbers. My comments are based on the number of times I've heard a user say "Google shut down my account." It's maybe once a month. And then when I look at what they were sending, it's pretty spammy.
And if you're a G Suite user, and your G Suite domain otherwise has a good reputation, one single user may get "suspended" for 24 hours, but I've never seen a G Suite user permanently banned UNLESS the whole point of creating that G Suite account on a particular domain was to send out mass emails through every single user account.
