It's unfortunately very true, both quotes are from the same email chain in October 2021 discussing their support options after experiencing exceptionally slow response times on a paid account.
However for full transparency I copied the quotes from the last time that I raised them, and looking back at the original emails it does seem I'd edited them slightly for clarity. The precise quotes of those lines, copied & pasted from the email, including the "for for" are:
—- This is largely because of how our plans are engineered. Our self-serve tier is for prototyping, hobbyist or smaller projects and therefore we don't expect projects with urgent needs or requirements that go beyond self-serve on our self-serve tier. Our enterprise plans are suited for for projects that require more timely responses and more specific attention.
—- 1. Because “Pro” and “Business” are both self-serve tier plans the support offering there is the same, so that would be correct. Currently the support offering is email support with no guaranteed response time
Ultimately all we were seeking was information on if they had a support option with a faster average turnaround than several days, not specifically an SLA, just a better average for "Business" accounts.
The response in both emails touted their Enterprise plan as the only option, and quoted us as:
—- $2,000 is the starting price of our enterprise plans, and that can be priority support or combined with another SKU (HP Edge, HP Build).
Static site migration would be very straightforward anywhere. Do you have replacement handling for the `_redirects` file / `netlify.toml`, form handling, `functions` etc
However for full transparency I copied the quotes from the last time that I raised them, and looking back at the original emails it does seem I'd edited them slightly for clarity. The precise quotes of those lines, copied & pasted from the email, including the "for for" are:
—- This is largely because of how our plans are engineered. Our self-serve tier is for prototyping, hobbyist or smaller projects and therefore we don't expect projects with urgent needs or requirements that go beyond self-serve on our self-serve tier. Our enterprise plans are suited for for projects that require more timely responses and more specific attention.
—- 1. Because “Pro” and “Business” are both self-serve tier plans the support offering there is the same, so that would be correct. Currently the support offering is email support with no guaranteed response time
Ultimately all we were seeking was information on if they had a support option with a faster average turnaround than several days, not specifically an SLA, just a better average for "Business" accounts.
The response in both emails touted their Enterprise plan as the only option, and quoted us as:
—- $2,000 is the starting price of our enterprise plans, and that can be priority support or combined with another SKU (HP Edge, HP Build).