Good to see a mix of quantitative and qualitative measurements in there. While uptime and customer satisfaction are probably correlated, there are probably more factors influencing the latter.
Sure, the process in my mind is the same as when they are given a TV. There is some level of filtering on what information they can obtain and a time delay of when they obtain it. Regardless there is so much information out there that even if you drop entire categories from a Wikipedia dump, it would still be left with a substantial ammount of knowledge for inmates to learn from.
There is a similar article published in a notable bioinformatics journal explaining how errors were introduced when Excel was used and altered gene names irreversibly.
An analogy I always like to use is: would you object to a team visiting your home, searching through all your physical and electronic belongings and then replacing everything exactly as they found it?
Not a fair generalization. I've seen very big consultancy firms only accept Word (or raw text) as input so their systems can filter you out before a human eye sees your application.
Also, I think head hunters want text so their software can categorize you and match you with jobs. While LaTeX makes it look pretty, it might not always be feasible to use it.
Read the post again, you are missing the point. The price itself was the last drop. The overall experience they got, for a company that has been featured on Google Maps promotional publications, was abysmal.
Had some long discussions with colleagues about this and it just makes you wonder how "sophisticated" the algorithms behind health insurers are when the basic inputs are: postcode, smoker, age and gender.