if it's a small bug, I think it's not a good metric to trace.
But if it's an "incident", IMHO, it is worth to track. So that you can see how much revenue loss due to those incidents, Is there customers affected, and which team/service are responsible for. And if it happens too often, the question goes to team manager, is the timeline too tight, do they sacrifice quality for shipping fast? any internal issues in team. or maybe it's a department issues, maybe not a team-level issues.
The more incidents we have, the more revenue we lose, and the more we damage customer trust.
But if it's an "incident", IMHO, it is worth to track. So that you can see how much revenue loss due to those incidents, Is there customers affected, and which team/service are responsible for. And if it happens too often, the question goes to team manager, is the timeline too tight, do they sacrifice quality for shipping fast? any internal issues in team. or maybe it's a department issues, maybe not a team-level issues.
The more incidents we have, the more revenue we lose, and the more we damage customer trust.