On the one hand, gaming is one of the few industries where generative AI can have a big impact on producitivity today. It's easy to be cynical, but used well it could reverse the trend of excessively expensive AAA game development.
On the other hand, who would trust the CEO of EA / EA in general not to do all the wrong things with AI to save a buck.
TL;DR: Generative could help a lot, but big publishers will use it the worse ways possible.
I feel like the correct answer is proper oversight of how the system is used, not a blanket shutdown in case it's misused. Perhaps these charities who complaining should be involved in that?
The goal of the service seems sensible, especially when you consider how often public services have made serious mistakes due to "information silos".
Users: Hey Siri, set a 30 minute timer.