This piece is a collection of disjointed claims and complaints. There is little in the way of argumentation to support any of them (and nothing in the way of evidence).
The existence of a valid opposing view on each of these claims isn't even acknowledged.
Then there's that the content is disjointed from the title. Clickbait is evil.
TBH I don't get why this post floated to HN top. Especially when there are so many better pieces about this topic out there. Off the top of my head: https://basecamp.com/guides/how-we-communicate Go read that; a much better use of time.
Reminds me of the time where IT at a previous employer told us that due to a "new IT strategy", our production cluster that had been sitting comfortably in the basement for years had to be moved to an "approved IT hub facility"... in another office 500 km away and across the North Sea.
There was downtime.
Promptly after our cluster settled into this wonderful new facility, a cooling pipe in the ceiling leaked on it, frying 1/3 of our nodes.