Re: the invite code, we actually put it in the post text above, it’s LAUNCHHN but I totally see how it wasn’t clear.
And re: the permissions, great point. We should add a bit more context on the bot to explain it’s functionality in the onboarding process. Here’s more context on how the bot creates automated flows in Discord: https://www.loom.com/share/67334ccee36f417da62caa2ad8fdcbd8
Hey, great question! I think a chunk of people like the immediacy of getting help over chat and find it easier to talk naturally with other members. In turn, we’ve seen people grow closer to the community and spend time hanging out there. However, I agree that it isn’t for everyone, especially if you’re mostly looking for support.
UX in terms of navigation, search, and configuration can definitely be improved, 100%, which is a huge reason why servers use us currently.