> the fact that Twitter is a customer service channel
This is circular reasoning. Nowhere is it established that Twitter is a customer service channel.
Other parts of your in your first paragraph makes sense, but are also non-obvious and reflect expertise and evidence collecting on your part.
Plenty of large companies do also use Twitter for PR rather than customer service.
Unless clearly stated otherwise, there is no reason for anyone to treat an official Twitter account as anything other than an official statement by a corporation, no different from their official blog, or website.
Very true. My point was that you don’t have to use ticketing as a control mechanism - you can use it however you like and it doesn’t imply distrust. Similarly you can have an overbearing or micromanaging boss whether or not ticketing is used.
It’s not as simple as that. ‘Talking’ doesn’t create a reference where you can see what’s been done yet, and of course people leave teams or get sick etc. so there are many reasons to want to see what was and wasn’t completed.
This doesn’t make a lot of sense to me. It’s true that you can’t rebuild the kernel or os services, or modify the system very much at all so if that is the kind of hacking you want to learn, then you shouldn’t use a Mac.
However, if by ‘learn to hack’ you mean ‘learn to code applications and services’, then Macs are great. You can learn both Apple’s proprietary stuff and all of the significant open source tooling and languages.
> When your business partners are world governments, unfortunately mass suffering is the table stakes.
You haven’t mentioned any suffering Apple is causing.
If you mean to say anyone who does business with a government is causing untold suffering, then I guess you are advancing an anarchist agenda. Fair enough.
> cheap laborers who subsist on a standard-of-living magnitudes below you or I
Orders of magnitude above the average in China, a developing country.
But, it is utterly dishonest to claim they are doing it now if you have no evidence.