Also sorry I missed this, not only are we in Canada, we just signed our first partner on Vancouver Island – in Victoria, Pacific Heat Pumps: https://www.pacificheatpumps.ca/
We'll have a partner in Nanaimo very soon as well.
Yes this is actually the worst – when open minded people get a heat pump for "the right reasons" and then have buyer's remorse. Completely backfires the transition. Do you have a ducted or ductless heat pump? Sounds like ducted, and if so that might be part of it too. The air cools down in the ductwork and if that's not accounted for - i.e. you reuse ductwork that was meant for a furnace – you run into issues like this. And you also need a cold climate heat pump.
(disclosure/transparency I'm the founder of Quilt, a ductless heat pump manufacturer)
That seems really weird, the only real difference is a reversing valve that costs a couple bucks. A heat pump is an AC, it just can be run backwards to produce heating as well. In cooling it's literally the same thing.
Cool to see a Heat Pump article near the top of HN! I'm the founder/CEO of Quilt (https://www.quilt.com/), which is mentioned in the article, and a decade+ daily reader of this fine site. At Quilt we've run the Nest playbook for ductless heat pumps as our first product. The plan is to do what Tesla did for automotive to the built environment infrastructure category (HVAC, plumbing, etc) and create the first major American manufacturer in a ~century.
The article has bullet #1 in problems to solve as "Contractors who default to what they know." This was one of my founding hypotheses to and it turns out I was wrong, this was the hardest won learning yet at Quilt. We originally were fully vertically integrated and had our own installation force because of this reason – we wanted to solve all the big problems, thought contractors were one of them, and so had to become a contractor. But we quickly saw we were getting in the way of our own mission to accelerate the energy transition (because we had far far more demand than we could scale operations to reach it). So in March we (initially cautiously) switched partnering with existing contractors and I have been delighted by the industry reception. There are so so many existing contractors who want modern tech and see working with us as a breath of fresh air. I definitely sold them short and in retrospect it was naive and even a little elitist.
We'll have a partner in Nanaimo very soon as well.