It is important to understand "worked better". In practice, I would trade off using simpler methods for few points increase in precision/recall/your choice of metric.
As others have said here, you really need to understand the needs of your users and build accordingly. Also, do not get bogged down by technology, start with shared google sheets/forms if that gets your work done while still meeting the needs of your users.
Do not ascribe to malice that which can be adequately explained by stupidity or in this case probably engineering oversight.
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