Comparing Windows and macOS to Linux is moot and we should stop doing it. Linux has always been and will continue to be an ecosystem driven by various communities, and expecting everyone to agree on the same standards is silly.
The sooner we all begin treating Ubuntu and Red Hat Enterprise Linux as separate Operating Systems the sooner we can all move on from the "single standard" and "Linux on Desktop" debates. As an application vendor I always find it amusing when customers ask if we support Linux. My response is no, we don't support Linux but we do support Ubuntu 18+ and RHEL 8. Linux distros are so wildly different these days, not just in software but in ideologies, that this distinction is important, and there's nothing wrong with that.
Samsung support is atrocious. Had a similar issue with my S9 phone where the power button suddenly got jammed and couldn't be released. They sent it back with the exact same reasoning: "Caused by physical damage". Well yeah, I physically press the button to turn the phone on and off, what do you expect. I don't understand how they are still so popular when they never help you with anything.