Agree on lack of support. I have an account that is blocked. I forgot the password since it was always logged in. When I try to recover the password, it asks me a bunch of questions that I am pretty sure I am answering correctly. At the end it just tells me that the account cannot be recovered... even if I had the second factor authenticator still working and I punched in the right code. I searched high and low online but since they do not have any kind of support I have no way out. It is depressing.