At http://formbit.co, I use UserDeck. It has Guides (knowledge base) and Mailboxes, which serves our purpose. I looked at some other mentioned in this thread, but this works well for me.
+1 We have built a service [0] that just does this type of use case. You can basically built your forms to receive submissions via drag and drop functionality and CRUD is handled by our dashboard at a submission level. You can also integrate with over 500+ external services without coding via zapier. On each submission, you can set to write to Google Sheet or to your CRM.
We're looking for feedback on a Form Builder product that we recently launched. The idea is to be able to create full fledged online custom forms (simple or complex) via drag and drop functionality. Once the forms are created - you can view the responses, export submissions, integration (500+ apps via Zapier), embed on websites, etc. The form builder itself supports many field types.
Additionally, you can create polls, surveys, contact form, donation forms, etc. It's a tool that every business or university needs to go from paper form to electronic format in no time. No lock-in or programming knowledge required. See the "Form Store" to see sample forms/templates.
At the moment, the pricing is straightforward and there is a free plan to get started. Try FormBit and let us know if you have any suggestion or feedback.
@deftnerd,
Thanks! During my user research and analysis in this area, VoIP.ms didn't come up. So, I appreciate for bringing it up. The responses from the user research suggested that call forwarding and easy to use call management is the number one concern in getting 1-800 numbers; thus, this project came along. As we progress, we would like to bring down the pricing.
The pricing is much more simplified, as I would put it. There are providers that would charge hidden fees and up front number registrations. This is our initial launch, would love to hear your feedback as you could be our potential customer :) and using existing services.