I recently noticed a $20-30 charge each month from 'Amazon Web Services' on the credit card and vaguely recall signing up and trialing it one day (must have left a small instance running I guess too).
I had to cancel that credit card in the end as I couldn't get access to the account and their support is, as far as I can tell, automated email responses. I also had the threat to suspend my account over many days (to which I was responding, 'Yes, please do'), but they stubbornly just kept threatening instead of closing the account. The support person did not seem to respond to what I wrote in my replies at all, just pasted a stock response that didn't make sense in context.
They really cannot seem to handle their scale in terms of their customer support (and I wonder how many people are getting bitten for small chunks of cash).
I had to cancel that credit card in the end as I couldn't get access to the account and their support is, as far as I can tell, automated email responses. I also had the threat to suspend my account over many days (to which I was responding, 'Yes, please do'), but they stubbornly just kept threatening instead of closing the account. The support person did not seem to respond to what I wrote in my replies at all, just pasted a stock response that didn't make sense in context.
They really cannot seem to handle their scale in terms of their customer support (and I wonder how many people are getting bitten for small chunks of cash).