Biggest thing for our company: "The payment must be submitted to Stripe by your customer via Stripe Checkout. This means that recurring charges are not eligible for Chargeback Protection"
Meaning this does not protect our B2C subscription company from any recurring charges which is a huge percentage of our charges if not all of them.
Also: "The dispute must be one of the following types of reason codes (as identified by the relevant Card Network) listed in Appendix 1 of the Terms of Service:
Visa: 10.4 Other Fraud - Card Absent Environment
Mastercard: 4837 No Cardholder Authorization
Mastercard: 4840 Fraudulent Processing of Transactions
Discover, Diners Club, JCB: UA01 Fraud Card Not Present Transaction
American Express: FR2 Fraud Full Recourse Program
American Express: FR4 Fraud Full Recourse Agreement
American Express: F29 Fraudulent Transaction - Card Not Present
American Express: 4534 Multiple Records of Charge (ROCs); Card Member denies participation in Charge
American Express: 4540 Card Not Present; Card Member denies participation in Charge"
Many of our chargebacks fall outside of these chargeback reasons so it would likely not be worth it for us to use this feature, as I'm sure is the case for many other subscription based companies.
Biggest thing for our company: "The payment must be submitted to Stripe by your customer via Stripe Checkout. This means that recurring charges are not eligible for Chargeback Protection"
Meaning this does not protect our B2C subscription company from any recurring charges which is a huge percentage of our charges if not all of them.
Also: "The dispute must be one of the following types of reason codes (as identified by the relevant Card Network) listed in Appendix 1 of the Terms of Service: Visa: 10.4 Other Fraud - Card Absent Environment Mastercard: 4837 No Cardholder Authorization Mastercard: 4840 Fraudulent Processing of Transactions Discover, Diners Club, JCB: UA01 Fraud Card Not Present Transaction American Express: FR2 Fraud Full Recourse Program American Express: FR4 Fraud Full Recourse Agreement American Express: F29 Fraudulent Transaction - Card Not Present American Express: 4534 Multiple Records of Charge (ROCs); Card Member denies participation in Charge American Express: 4540 Card Not Present; Card Member denies participation in Charge"
Many of our chargebacks fall outside of these chargeback reasons so it would likely not be worth it for us to use this feature, as I'm sure is the case for many other subscription based companies.