I recently had my phone repaired by Google - it was not damaged at all, but the screen had started turning black. This is covered by warranty. After I sent it to them they claimed it had a cracked screen - it didn't, so I asked for proof.
They could not send proof, relented, and said that it did not actually need a repair. They also said I had to pay for a new screen anyway as but they would refund it after repair. After a while I paid for their lie, then waited for my phone.
It was returned after a week, but they refunded the money minus tax. I complained, and now, after over 120 correspondences, I do still not have my money back.
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