Likewise. The guy bought two laptops to compare for a week and returned the one he didn’t like, then later that year did the same thing between two TVs. When he went to return the TV he didn’t want, he was told he was banned from returning any other good to Best Buy and it’s monitored against his credit card.
This one’s on Jack Welch - a pioneer in short term gain over long term building. You absolutely can juice a company’s performance by going dog-eat-dog, but inevitably when the smoke clears you’re left with jackals and hyenas stretched too thin.
Always worth mentioning that this culturally altered America in a way that we’ll probably never unwind.
He now pays with cash.